Account access
Login, signup, profile, referral, or demo wallet questions.
Typical response: 1 business day
Contact Support
Get the right help faster
Choose the support path that matches your issue and submit a ticket with the account, market, round, or security context the team needs to review it.
Trading round
Prediction placement, locked balance, round timer, or market availability issues.
Include market, asset, round time, and amount
Settlement review
Questions about final result, refund, void, payout, or settlement evidence.
Include prediction ID if available
Security
Unauthorized access, suspicious activity, impersonation, or credential concerns.
Escalated review
Partnerships and media
Creator arenas, affiliate discussions, integrations, press, or business inquiries.
Typical response: 2-3 business days
Support channel
For now, send support requests to support@streamtrade.app with your account email, market name, round time, and screenshots if relevant.
Logged-in users can also create a support ticket below for account-linked review in the admin support desk.
Create support ticket
Submit account, trading, settlement, security, or partner requests directly to the StreamTrade support desk.
Security escalation
If you suspect unauthorized access, stop using the account, change passwords where possible, and contact support immediately with the subject line Security Escalation.
What to include
Include your account email, device/browser, market name, round time, amount, visible error text, and screenshots. Never send passwords, seed phrases, private keys, or login codes.
Ready to explore
Open live demo markets and test the trading terminal.